diff --git a/public/documents/chapter-1-user-organization-chart.docx b/public/documents/chapter-1-user-organization-chart.docx new file mode 100644 index 00000000..171ca0c0 Binary files /dev/null and b/public/documents/chapter-1-user-organization-chart.docx differ diff --git a/public/documents/chapter-1-user-organization-chart.pdf b/public/documents/chapter-1-user-organization-chart.pdf new file mode 100644 index 00000000..8c574bb4 Binary files /dev/null and b/public/documents/chapter-1-user-organization-chart.pdf differ diff --git a/public/documents/chapter-8-user-KPI.docx b/public/documents/chapter-8-user-KPI.docx new file mode 100644 index 00000000..6b50f79c Binary files /dev/null and b/public/documents/chapter-8-user-KPI.docx differ diff --git a/public/documents/chapter-8-user-KPI.pdf b/public/documents/chapter-8-user-KPI.pdf new file mode 100644 index 00000000..9251f310 Binary files /dev/null and b/public/documents/chapter-8-user-KPI.pdf differ